Returns & Exchanges
Due to the perishable nature of our premium chocolates, we are unable to accept returns; however, we are committed to ensuring your complete satisfaction with every artisanal box. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours for a replacement or store credit.
Inspect Your Order
Upon arrival, carefully examine your chocolates for any signs of heat damage or transit-related breakage.
Document Issues
Take clear photographs of the product and packaging if there are any discrepancies or quality concerns.
Contact Customer Support
Email our team at [email protected] with your order number and the photos of your shipment.
Resolution Process
Our master chocolatiers will review your claim and issue a replacement or credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing